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Thursday, March 27, 2008

No time to spare a thought...

No time and no heart! What started out as a normal week, has now started me thinking on how some ppl dont give a damn about others. Few incidents this week got me going... First on Monday, I was getting my usual fruit juice no ice (well, in singapore u get more ice than juice! so u pay 50 cents extra for no ice...) and I noticed the stall lady adding ice, so I pointed out clearly that I didnt want ice. But the lady just continued to make the juice. I asked her why she added ice but all i got was a steely look and cos others were lining up she wanted me to move on. I too didnt want to start a fight as i was in a hurry so I moved on. Now, I pay 50 cents more and i get juice with ice and fruits seeds, great!

Next yesterday, I was at another stall getting juice (now that I had decided not to go back to the previous one) and this time the lady cooly cut the apples along with the seeds and stem and even the stickers...you know the ones stuck on the apples to show the supplier.....! Now, I didnt want to be rude, so I politely told the lady about the stickers...but to my surprise, she didnt stop. I lost it then. I had to raise my voice and tell her I didnt want the juice...only then did she take notice.She took some more apples and even showed me the apples in anger. What a grouchy way to serve a customer.

These r just a sample, there have been to many others but no point writing abt them. Just because we r polite some ppl take us for granted. Not only that there is no sincerity in the work they do too. Its so irritating to encounter such ppl. But one thing is there, am sure learning how to do deal with people.

2 Comments:

At 12:26 pm , Blogger SamY said...

* (well, in singapore u get more ice than juice! so u pay 50 cents extra for no ice...)

it is that way everywhere ;)

hmm, strange that for someone with indian origin you got irritated. Here you find something in food (like hair), some ppl just remove its and give it back.

Customer service just doesn't quite exist in eastern countries like in the west. I can only attribute it to thick population density.

In fact someone of the biggest enterprises in India have lousy customer service. It would take like few months of running around to get a refund of 250 bucks for their operators fault. By the time its done you just give up as your effort if worth much more than that.

I am seriously considering going to customer court henceforth. The only problem is time.

 
At 6:17 pm , Blogger Deepa said...

Madhu!
I didn't know you blogged!

nice blog!

 

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